Privacy Policy

Section 1: Information We Collect

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We may collect the following types of personal information from you:

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, physical address.   

  • Claim Information: Details about your property damage or loss, insurance policy information, claim history, photos, videos, and other related documentation.

  • Consultation Information: Information provided when booking a consultation, including preferred dates and times, and a description of your needs.

  • Communication Information: Records of your correspondence with us, including emails, phone calls, and other communications.

  • Form Submissions: Information you provide through contact forms or other forms on our Site.

  • Testimonials/Reviews: If you provide a testimonial or review, we may collect your name and the content of your feedback.

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• Information Collected Automatically:

  • Log Data: Your IP address, browser type, operating system, referring website, pages you visit on our Site, and the dates/times of your access.

  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Site. This helps us analyze website traffic, personalize your experience, and improve our Site. You can manage your cookie preferences through your browser settings.   

  • Device Information: Information about your computer or mobile device, including device type, unique device identifiers, and mobile network information.

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Section 2: How We Use Your Information

We may use your personal information for the following purposes:

• To Provide and Manage Our Services: To assess your claim, communicate with your insurance company, negotiate settlements, and provide you with public adjusting services.   

• To Respond to Your Inquiries: To answer your questions, process your requests, and provide customer support.

• To Schedule and Conduct Consultations: To arrange and conduct initial consultations regarding your potential claim.

• To Communicate with You: To send you updates about your claim, important notices, marketing communications (where permitted by law and with your consent where required), and other relevant information.

• To Improve Our Site and Services: To analyze website usage, personalize your experience, develop new features, and enhance the quality of our services.

• For Internal Operations: For data analysis, auditing, fraud prevention, and other internal business purposes.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or government requests.

• For Marketing and Promotional Purposes: With your consent where required, we may use your contact information to send you promotional materials about our services or special offers. You can opt-out of receiving these communications at any time.

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Section 3:  How We Share Your Information

We may share your personal information with the following categories of recipients:   

 

• Service Providers: Third-party companies and individuals who provide services on our behalf, such as website hosting, data analysis, email delivery, marketing, customer management systems, and payment processing. These service providers are contractually obligated to protect your information.   

• Insurance Companies: As necessary to process your claim and communicate with your insurance provider.

• Legal Authorities: When required by law, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.   

• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.  

 

Section 4: Your Rights and Choices (Texas Residents)

If you are a resident of Texas, you may have certain rights regarding your personal information under the Texas Privacy Act (CPA), including:

• Right to Know: You may have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.   

• Right to Correct Inaccuracies: You may have the right to request that we correct inaccuracies in your personal information.

• Right to Delete: You may have the right to request that we delete your personal information, subject to certain exceptions.

• Right to Opt-Out of Sale of Personal Information: You have the right to opt-out of the sale of your personal information. We do not currently sell your personal information as defined under the CPA.   

• Right to Non-Discrimination: We will not discriminate against you for exercising your CPA rights.

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Exercising Your Rights (Texas Residents):

To exercise your rights under the CPA, please contact us using the contact information provided below. We will respond to your request within the timeframes required by law. We may need to verify your identity before processing your request.   ​

 

Section 5: Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include utilizing services with encryption and secure servers, approved and authenticated user authorization, and workspace access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.   

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Section 6: Data Retention   

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 

 

Section 7: Children's Privacy

Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete the information.   

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Section 8: Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.   ​

 

Section 9: Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our Site and indicate the date of the last update. Your continued use of our Site and services after the posting of a revised Privacy Policy constitutes your acceptance of the changes.   ​

 

Section 10: Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:  bryan@brpublicadjuster.com.